Return Policy

Custom Preservation Services

Due to the custom nature of our preservation services, each project is created specifically for you based on your flowers and preferences. As such, completed preservation projects are generally not eligible for return or refund once work has been completed and delivered.

Project Cancellation

If you need to cancel a preservation project before work has begun, please contact us as soon as possible. Cancellation requests will be reviewed on a case-by-case basis, and any deposits or payments made may be subject to our cancellation terms as discussed at the time of project initiation.

Quality Concerns

If you have concerns about the quality of a completed preservation project, please contact us within 14 days of delivery. We will review your concerns and work with you to address any issues. Each situation will be evaluated individually to determine the most appropriate resolution.

Damaged Items

If a preserved piece is damaged during delivery or due to a manufacturing defect, please contact us immediately. We will work with you to resolve the issue, which may include repair, replacement, or other appropriate solutions depending on the circumstances.

Refund Process

If a refund is approved, it will be processed using the same payment method used for the original transaction. Refunds may take several business days to appear in your account, depending on your payment provider.

Contact for Returns

If you have questions about our return policy or need to initiate a return or refund request, please contact us using the information provided on our contact page. We will respond to your inquiry and guide you through the process.